At AUKSAF, customer satisfaction and product quality are extremely important to us. Returns or replacements may be accepted only if:
Customers must report such issues within 24 hours of receiving the order.
Due to hygiene and product integrity reasons, the following are not eligible for return or refund:
Fragrance preferences vary from person to person. Therefore, scent dissatisfaction alone does not qualify for return.
To process a return request, customers may be asked to provide:
AUKSAF reserves the right to reject claims that appear misleading, abusive, or fraudulent.
If a refund or replacement request is approved, customers may receive:
Refund timelines may vary depending on verification and payment provider processing times.
Delivery charges are generally non-refundable unless the issue occurred due to an error from AUKSAF.
Orders may only be cancelled before dispatch. Once an order has been shipped, cancellation requests may no longer be accepted.